Shipping policy

SHIPPING POLICY

HM SHOPPING STORE – Kingdom of Saudi Arabia (KSA)

Thank you for shopping with HM SHOPPING STORE. We are committed to delivering your orders quickly, safely, and with FREE shipping across the Kingdom of Saudi Arabia (KSA).

1. Shipping Coverage

We currently ship to all major cities and regions within the Kingdom of Saudi Arabia, including Riyadh, Jeddah, Dammam, Makkah, Madinah, and surrounding areas.

2. Free Shipping

We proudly offer FREE standard shipping on all orders within KSA.
There are no hidden delivery charges for standard shipping.

3. Order Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after business hours will be processed on the next working day.

  • During peak seasons, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking details (if available).

4. Delivery Time

Estimated delivery time within KSA:

  • 2–5 business days for major cities

  • 3–7 business days for remote areas

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive tracking information via email or SMS (if provided). You can use this information to monitor the status of your delivery.

6. Incorrect Address

Please ensure that your shipping address and contact number are accurate at checkout.
HM SHOPPING STORE is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

7. Delivery Attempts

Our courier partner may attempt delivery more than once. If delivery is unsuccessful due to customer unavailability, the package may be returned to us. In such cases, we will contact you to arrange re-delivery.

8. Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your package at:

📧 mohsinhm893@gmail.com

Please include your order number and photos (if applicable) so we can assist you quickly.

9. Delays

While we aim to deliver on time, HM SHOPPING STORE is not responsible for delays caused by courier services, customs clearance, public holidays, or events beyond our control.

If you have any questions regarding shipping, feel free to contact us at mohsinhm893@gmail.com.

Thank you for choosing HM SHOPPING STORE!